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SHIPPING POLICY

We deliver inside the UK only.

For the EU and the Rest of the World, please read in full the Duties and Taxes Section in our Terms of Service:

1. Taxes and duties are calculated according to your shipping destination. 

2. International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.

3. Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend that you ask your local customs office about their rates.

4. When you place your order, you agreed to our terms and conditions of purchase.

RETURN & EXCHANGE POLICY

Return Conditions. Returns and exchanges are possible only with the unremoved and undamaged white label on the purchased Jewellery.

 

A return or a return with exchange will be accepted if:

 

  • The products are unworn, undamaged and in original condition.

     

  • Original packaging, guarantees or certificates, as well as instructions etc are included in the return shipment.

     

  • All pieces and all parts of a Jewellery piece supplied with the order (e.g any necklaces and earrings, chains and pendents) must be included and returned in their entirety.

 

For any Jewellery in unworn, undamaged and original condition, simply return it with its included accessories and packaging along with the payment proof (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

(i) products can be returned only to the country from which they were originally purchased; and (ii) the following products are not eligible for return: products made to order.

 

Buying Online. If you buy Jewellery from a website, a TV channel or by mail order you will be relying on images and descriptions. Under the UK Consumer Contracts Regulations, you have 14 days from the day you receive your goods to cancel a contract for goods ordered by telephone, mail order, email or fax, except for those goods which are made to order.

When your Jewellery arrives, you have the right to return or cancel your order for any reason, provided you did not wear it, but you only tried it on and realised it was not your size or simply changed your mind. You can cancel at any time until the end of the fourteenth working day after the day on which you receive your goods. To cancel your order, you must tell us in writing by e-mail, but not by telephone. If sending a letter within the UK, send the letter by Royal Mail Special Delivery and from abroad, by international registered letter, so you can prove that you sent it and track its progress.

If you have already paid for the Jewellery, we refund your money within 30 days of your cancelling the agreement. The money refunded will cover the original jewellery purchase, however, you will have to meet the costs of sending the goods back to the seller.

 

As a small jewellery business, we may apply any further charges to cover re-polishing of the Jewellery should the returned product show slight signs of having been worn (e.g. scratches, traces of unfollowed care instructions). This arrangement is at our total discretion since worn Jewellery cannot be returned, refunded or exchanged with another FLORINA Jewellery.

Buying Online with the Opportunity to try on the Jewellery physically. Differently from large retailers with extended return policies, small jewellery shops are not obliged to offer a refund if customers no longer want the items (e.g. because it is the wrong size or colour, the person the jewellery was bought for does not like it or if the item does not fit), when customers had the opportunity to try on the Jewellery. This applies also for the Jewellery sold directly to customers at fairs.

Not following Care Instructions. Fair wear and tear is not a fault and you have no rights if a problem arises because you failed to follow any care instructions you were given on purchase and published on our website.

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