TERMS OF SERVICE
Welcome to the official website of the FLORINA brand in the United Kingdom
NON-COMMERCIAL USE
This website is available only for your personal, non-commercial use subject to these Terms of Service. Your access of the website signifies your acceptance of these terms. The Terms of Service shall govern the sale and purchase of products through FLORINA's Website. We may amend these Terms of Service from time to time without notice. When we do so, we will post the new version on our website. Your continued use of the website will signify your acceptance of those new terms.
Orders given through this Website are reserved for individuals who are final purchasers, with this being fully understood that goods are not being sold for resale. You are a final purchaser when you order our products as a customer that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
INTELLECTUAL PROPERTY
The entire content of this website, including all jewellery design, copyright, patents, photography, storytelling, videos, trademarks and all other intellectual property rights contained therein, including the use of the names FLORINA and Roxana Florina Popa,
is the sole property of its creator, Roxana Florina Popa, and is registered for protection.
You are not entitled to appropriate, copy, reproduce, transmit, display in public, create derivative works from, or otherwise commercially exploit any of such material on our website. All intellectual property rights in the products belong to Roxana Florina Popa. We are proud to be a member of Anti-Copying in Design (ACID).
PRODUCTS DESCRIPTION & AVAILABILITY
The advertising of products on our website constitutes an invitation to treat rather than
a contractual offer.
1. We make every effort to give you an accurate description of our Jewellery, including
a statement of their essential characteristics on this website. Please note, however, that images may not be to scale and colours shown. Images are only as accurate as internet technology allows. They will vary according to the settings on your individual computer.
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2. Each of our jewellery is sculptural, therefore unique and made to order, which can take between 6 and 10 weeks. Once we have received your order, we will contact you to confirm ring size or type of chains for necklaces and earrings. After receiving this information, we will then be able to give you an accurate delivery time.
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3. Not all our Jewellery items and sizes may be available in sufficient stock. In this case, we will either notify you about the possible delivery times or we reserve the right to cancel the contract. In this latter case, we will inform you by email and refund to your account any amount deducted by us from you credit or debit card as soon as possible within 5 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
4. The Jewellery on this site offers a selection of designs by Roxana Florina Popa and
not all items or sizes may be available for purchase.
5. Several designs on this website may be one-of-a-kind pieces, and may not be available once they are sold.
PRICE & APPLICABLE DUTIES
Some pieces may be priced individually and once a piece is sold it may not be possible to remake it for the same price. However, we endeavour to stay aligned as much as possible with the already offered price.
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1. Resourceful Florina Limited reserves the right to change, at any time and without notice, the products offered for sale on the FLORINA website, as well as their prices.
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2. The prices of Resourceful Florina Limited products are provided in British pounds. Current prices are exclusive of VAT, import duties into your country and other taxes. Handling and shipping costs will be free of charge for customers. However, return or exchange of products will remain at the customers' charge.
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3. Due to the UK leaving the EU on the 1st of January 2021, there are recent changes to import and export between the UK and the EU member states. If you are purchasing from the EU, the Channel Islands or the Rest of the World, the UK VAT will be removed at check out. Please note that you will be responsible for any costs incurred after checkout, such as your country's VAT rate and specific import duties.
ORDER PLACEMENT
Using the FLORINA Website, you may order products of the "FLORINA" brand online using the link www.florinaprimordial.com for deliveries in the UK.
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At this moment, we are delivering in the UK only.
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For the future, if you are ordering from outside the UK, please make sure you inform yourselves on the import taxes and duties your destination country requests you to pay for customs release. We will also endeavour to research this information, however, we cannot guarantee that it will be provided to us in an accurate form. We will accept your order and proceed to shipping only based on your written consent that you are fully in agreement to import the ordered Jewellery and to take any risks regarding payment of all required import duties and costs.
1. For a contract to come in force between you and FLORINA, we have to accept your order within 5 (five) working days from the time you finalised the order process via this website or by placing an order via email at 4roxanaflorina4@gmail.com . Our order acceptance will be communicated to you in the form of an order confirmation to your email address.
We ask you to carefully read the information in this section, as well as in the entire Terms of Service.
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2. Whenever you make an order on the FLORINA Website or by email, you confirm your acceptance of the Terms of Service in force on the date you give your order. You must ensure you have made the right selection before confirming your order. You are hereby informed that the order is subject to a full payment obligation.
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3. Any order made on the FLORINA website must be paid immediately at the time of placing your order. We accept payments by Paypal. All orders are payable in British Pounds.
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4. You will have the opportunity to identify and correct any errors by contacting us immediately by email or by phone within 24 hours of your online order.
ORDER STATUS
You will be sent a confirmation of the order by email, which contains acknowledgment for registration of your order with the description of the selected FLORINA products, the quantity, price, free shipment and the associated payment. You will later receive by email
a confirmation of shipping and an estimation of the delivery time, with a shipping track number.
ORDER CANCELLATION BY CUSTOMER
Once you have placed an order with FLORINA, you may cancel it or request changes within 24 hours from the moment of your order placement. Your order cancellation or modification is subject to FLORINA's discretion and may be declined if your order has already been processed or otherwise.
ORDER CANCELLATION OR REJECTION
BY FLORINA
Resourceful Florina Limited reserves the right to cancel or reject an order placed by a customer with whom it is in dispute regarding a previous order, or if Resourceful Florina Limited reasonably considers that a customer breached the Terms of Service or engaged in fraudulent activity, or on any other legitimate grounds.
1. If you fail to pay to us any amount due in accordance with the provisions of these Terms of Service, then we reserve the right to withhold the ordered products.
2. If you make an unjustified credit card, debit card or other charge-back payment, then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back.
(b) all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer).
(c) an administration fee of GBP 50.00 including VAT.
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred above (including and without limitation to legal fees and debt collection fees).
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3. For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of these Terms of Service.
4. Resourceful Florina Limited reserves the right to cancel or reject an order placed by
a customer if the maximum quantities indicated on the product page are not respected.
5. Your order is shipped only after checking your method of payment and upon receipt of authorisation to charge your account.
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6. Resourceful Florina Limited reserves ownership of the products until full collection of the price from customers. The product ownership will be acquired by the customer subsequent to full payment of the goods. From the time the product is delivered into your hands, you shall assume all risks (particularly of theft, loss or damage) inherent in the products delivered.
RETURN & EXCHANGE POLICY
Return Conditions. Returns and exchanges are possible only with the unremoved and undamaged white label on the purchased Jewellery.
(a) A return or a return with exchange will be accepted if:
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The products are unworn, undamaged and in original condition.
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Original packaging, guarantees or certificates, as well as instructions etc are included in the return shipment.
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All pieces and all parts of a piece of jewellery supplied with the order (e.g any necklaces and earrings, chains and pendents) must be included and returned in their entirety.
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The Jewellery has never been tried on and has exclusively been ordered online.
(b) For any Jewellery returned in unworn, undamaged and original condition
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Simply return it with its included accessories and packaging along with the payment proof (or gift receipt) within 14 (fourteen) days of the date you received the product.
We will exchange it or offer a refund based upon the original payment method.
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(c) Return Address
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The Jewellery must be returned at the exact address and through the dispatching agent and means indicated by the seller. Only if these requirements are fulfilled and the Jewellery reaches the indicated address, can we provide you with a refund and / or exchange. The Jewellery cannot be left with delivery points or returned to a different address or through a different postal agent or courier than as advised by the brand.
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Exceptions from return and exchange relate to the following:
1. products made-to-order are not eligible for return; in contrast to made-to-stock, these products are manufactured for you, based on your size only after you having placed an order via our website, email or telephone;
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2. tried on products that customers ordered after seeing and putting them on in real life.
Polishing fees up to £ 350 and other types of fees may apply if the product is slightly not delivered in its original condition. Our policy is to deliver to every customer newly manufactured and high-quality products ordered especially for them. As a small jewellery business, this return / exchange arrangement is at our total discretion since worn Jewellery cannot be returned, refunded or exchanged.
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Buying Online. If you buy Jewellery from a website, a TV channel or by mail order you will be relying on images and descriptions. Under the UK Consumer Contracts Regulations, you have 14 days from the day you receive your goods to cancel a contract for goods ordered by telephone, mail order, email or fax, except for those goods which are made to order.
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When your Jewellery arrives, you have the right to return or cancel your order for any reason, provided you did not wear it, but you only tried it on and realised it was not your size or simply changed your mind. You can cancel at any time until the end of the 14th (fourteenth) working day after the day on which you receive your goods. To cancel your order, you must tell us in writing by e-mail, and not by telephone.
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If you have already paid for the Jewellery, we refund your money within 30 days of your cancelling of the agreement. The money refunded will cover the original jewellery purchase, however, you will have to meet the costs of sending the goods back to the seller.
Buying Online with the Opportunity to try on the Jewellery physically. Differently from large retailers with extended return policies, small jewellery businesses and shops are not obliged to offer a refund or exchange if customers no longer want the items (e.g. because it is the wrong size or colour, the person the jewellery was bought for does not like it or if the item does not fit), when customers had the opportunity to try on the Jewellery. This applies also for the Jewellery sold directly to customers at fairs.
Not following Care Instructions. Fair wear and tear is not a fault and you have no rights if a problem arises because you failed to follow any care instructions you were given on purchase or published on our website.
EXPORT
Please first enquire with us if we deliver to your country at 4roxanaflorina4@gmail.com . Residents who live/are domiciled outside the UK may be entitled to claim back VAT on purchases delivered within the UK. Resourceful Florina Ltd does not apply UK VAT on FLORINA jewellery at present.
INTERNATIONAL
DUTIES & TAXES
Taxes and duties are calculated according to your shipping destination. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates.
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1. International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.
2. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Resourceful Florina Ltd. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
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3. Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Resourceful Florina Limited as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. When you place your order, you agreed to our conditions of purchase in our Terms of Service.
DISCOUNT CODES
Discount Codes are governed by the rules below:
1. Only one discount code is redeemable per transaction, multiple codes cannot be used on one single transaction.
2. The discount code may be used on one transaction made at www.florinaprimordial.com
3. Discount codes cannot be added retrospectively and will not be refunded from your order once your order has been paid for.
4. Discount codes are not valid in conjunction with any other offer, and are not valid against sale items, unless stated otherwise.
5. Refunds will take any discount into account.
6. Discount codes do not include delivery or special gift wrapping unless specifically for this purpose or expressed otherwise.
GENERAL
Whilst every care is taken to ensure the information on this site is accurate, there may be mistakes, inaccuracies or other errors in the information on this website. We will endeavour to correct and update our site regularly.